Terms of Service

Last updated: 2026

1. Who we are

The Service is provided by [REGISTERED COMPANY NAME], a company registered in England & Wales (company number [COMPANY NUMBER]), registered office [REGISTERED ADDRESS]. You can contact us at [email protected].

2. What Golfr does

Golfr is a booking platform that connects golfers ("Students") with independent golf coaches, academies and venues ("Coaches"). We provide the tools to discover Coaches, book and pay for lessons, and manage schedules and communications. Golfr is a facilitator: the golf coaching itself is provided by the independent Coach or academy you book with, not by Golfr. We are not a party to the coaching agreement between you and a Coach.

3. Eligibility & accounts

• You must be at least 18, or use the Service with the involvement and consent of a parent or guardian.
• You must provide accurate information and keep your account details up to date.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• Coach, academy and staff roles are granted through our onboarding and invitation process; you may not misrepresent your authority to act for a venue or organisation.

4. Bookings & lessons

• When you book a lesson, you enter into an agreement directly with the Coach or academy providing it. Golfr facilitates that booking and the payment.
• Cancellation, rescheduling and refund policies are set by the Coach or academy and shown at the time of booking. Please review them before booking.
• Lesson credits and packages, where offered, are subject to the expiry and usage terms shown at purchase.

5. Payments

• Payments are processed by our payment provider, Stripe. We do not store your full card details.
• Prices are shown before you confirm a booking or purchase. You authorise us and Stripe to charge your chosen payment method for the amounts shown.
• Coaches and academies receive their payouts via Stripe Connect. Golfr may retain a platform fee, disclosed to Coaches on onboarding.
• Refunds are handled according to the applicable cancellation policy and your statutory rights.

6. User content & conduct

The Service lets users post content such as coach posts, reviews, profiles and messages ("User Content"). You retain ownership of your User Content and grant Golfr a non-exclusive, worldwide licence to host and display it as needed to operate the Service.

You must not post content that is unlawful, abusive, harassing, hateful, defamatory, obscene, fraudulent, infringing, or otherwise objectionable. We operate a zero-tolerance policy for objectionable content and abusive behaviour. We provide tools to report content and to block other users, filter submissions, and we may remove content or suspend accounts that breach these Terms — typically within 24 hours of a valid report. To report objectionable content or a user, email [email protected] or use the in-app report tools.

7. Acceptable use

You agree not to misuse the Service, including by: attempting to gain unauthorised access; scraping or harvesting data; interfering with its operation; using it to send spam; or using it for any unlawful purpose.

8. Intellectual property

The Service, including its software, branding and content (excluding User Content and third-party data), is owned by Golfr or its licensors. Golf-course location data is provided under the Open Database Licence, © OpenStreetMap contributors. You may not copy, modify or redistribute our materials except as the Service allows.

9. Third-party services

The Service relies on third parties including Stripe (payments), our hosting provider, push-notification services (Apple, Google, Expo) and mapping/geocoding data (Geoapify, OpenStreetMap). Your use of those features may be subject to the third party's terms.

10. Disclaimers

The Service is provided "as is". We do not guarantee that it will be uninterrupted or error-free. We are not responsible for the quality, safety or legality of lessons provided by independent Coaches, who are solely responsible for the services they deliver. Nothing in these Terms excludes liability that cannot be excluded under law.

11. Limitation of liability

To the fullest extent permitted by law, Golfr will not be liable for any indirect or consequential loss, or for loss of profits, revenue or data. Our total liability arising out of the Service is limited to the greater of the fees you paid to us in the 12 months before the claim, or £100. This does not affect your statutory rights as a consumer.

12. Suspension & termination

You may close your account at any time from within the app (Profile → Delete account). We may suspend or terminate access if you breach these Terms or to protect the Service or other users.

13. Changes

We may update these Terms from time to time. We will post the updated version here and, where changes are material, notify you in the app. Continued use after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, subject to any mandatory consumer-protection rights in your country of residence.